Can a team of engineers resolve thousands of engineering trouble tickets each month, and do it efficiently and keep with good engineering practice? iHeartMedia is doing it and Mike Sprysenski is leading that team. From an office in Orlando, Mike Spry and a team of radio engineers and IT professionals resolve engineering issues at nearly 900 radio stations, keeping those stations on-the-air. Many issues are even handled preemptively, before they affect what the public is hearing over the air or online. Chris Tarr and Kirk Harnack discuss this approach with Mike on this episode of TWiRT.
Show notes:
Chris Tarr likes SNMP hardware interfaces from https://denkovi.com/
Guest
Mike Sprysenski – CPBE, Engineering Response Team Lead, iHeartMedia Technology Solutions Center
Hosts
Chris Tarr – Group Director of Engineering at Magnum.Media
Kirk Harnack, The Telos Alliance, Delta Radio, & South Seas Broadcasting
Follow Kirk on Twitter – @kharnack
Follow TWiRT on Twitter – @TWiRTshow and Facebook
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